Four stages of useful work
01 / Understand
Discuss your objectives, current activity, customers and constraints before deciding where to focus.
02 / Prioritise
Set a manageable direction, define the role of each channel and agree what progress should look like.
03 / Create and deliver
Develop useful content and campaigns with clear messages, consistent presentation and attention to detail.
04 / Learn and refine
Review the evidence, identify limitations and adjust the work as audience needs and business priorities change.
The process is deliberately flexible: the work should fit the organisation, not force the organisation into a template.